For the following categories of products, we will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf & BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc.), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothes, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances:
   – refresh the hardware or root the device;
   – open the product to fix the device;
   – modify, delete, customize or exchange product components;
   – use the device in an inappropriate manner;
   – continue to use the item once a fault occurs and causes more damage.
8. All returns must first be authorized by our Support Team before return to avoid sending to the wrong address, returning an incorrect item, or submitting an empty package; otherwise we reserve the right to refuse any compensation. Please tell us the return address and send the shipping label, the tracking number, and an available logistics website. We will first check the tracking information, and then see if there's anything we can help you with.

All products offered for sale are authentic. If the product you received is confirmed as counterfeit, contact us within 90 days of receipt and provide valid proof of inauthenticity. After confirmation, you receive a refund of the actual payment amount plus a coupon worth twice the product value.

Notes:

1. Valid proof from the official website of the corresponding brand is required; it must be original without alteration.
2. If this service is used for profit, the policy does not apply and your credit rating will be downgraded.
3. Coupon: same category only, non-transferable, valid 6 months.
4. Effective date: March 25, 2022.
5. See the verified operation instructions for inauthenticity issued by the manufacturer.

“Spare Parts 3-Day Delivery” promises delivery within 3 business days after successful payment for items marked accordingly.

Notes:

1. Applies to in-stock spare parts shipped from the CZ warehouse to Germany.
2. Maximum 5 pieces of the same in-stock spare part per customer within 30 days.
3. Time counts from successful payment submission to the delivery time shown in tracking.
4. Not covered: force majeure; customer-requested delays; Free gift / Group buy / Snatch / Slash / Saver Deposit orders / Pre-orders.
5. Effective date: July 21, 2022.

Shipping insurance protects against loss or damage during shipping. If covered, compensation (refund/exchange/new replacement/reship accessory) is provided based on submitted proof.

Note:

1. No refund if the item is artificially damaged.
2. Outside scope: force majeure; items detained by customs or restricted to import; items destroyed by authorities under local law; other customs/import processes.
3. Contact us for details about compensation solutions for each item.

Valid for 1 year from the purchase date. If an internal or external screen (excluding the back cover) is broken due to accidental fall, collision, crushing or similar, provide order number, IMEI and three photos of the damaged screen. One-time compensation is provided based on the item value.

Scope of Service

Compensation Standard

1. Only one claim per item.
2. If exchanged before dispatch, the insurance becomes invalid.
3. Exchange price difference is settled against the original item price plus insurance versus the new price.
4. If a projector screen is broken and the order is covered, accessories may be sent; local repair or accessory purchase may be reimbursed up to 20% of item value.

Orders after Dec 12, 2019: If customs imposes import duties on an insured order, submit documents issued by your local customs agency for reimbursement.

1. From Aug 5, 2024: Brazilian customs duties are paid on behalf of customers; purchases before Aug 5th remain usable.
2. Orders before Dec 12, 2019: Only tariff value is refunded; processing costs are not.
3. Turkey direct mail is B2C customs clearance; bulk or commercial quantities may incur extra taxes borne by customers.
4. If the order is not covered by purchased tariff insurance, customs duty refund is not eligible.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances: refresh the hardware or root the device; open the product to fix the device; modify, delete, customize or exchange product components; use the device in an inappropriate manner; continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances: refresh the hardware or root the device; open the product to fix the device; modify, delete, customize or exchange product components; use the device in an inappropriate manner; continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances: refresh the hardware or root the device; open the product to fix the device; modify, delete, customize or exchange product components; use the device in an inappropriate manner; continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances:
   – refresh the hardware or root the device;
   – open the product to fix the device;
   – modify, delete, customize or exchange product components;
   – use the device in an inappropriate manner;
   – continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances:
   – refresh the hardware or root the device;
   – open the product to fix the device;
   – modify, delete, customize or exchange product components;
   – use the device in an inappropriate manner;
   – continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances:
   – refresh the hardware or root the device;
   – open the product to fix the device;
   – modify, delete, customize or exchange product components;
   – use the device in an inappropriate manner;
   – continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances:
   - refresh the hardware or root the device
   - open the product to fix the device
   - modify, delete, customize or exchange product components
   - use the device in an inappropriate manner
   - continue to use the item once a fault occurs and causes more damage

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances:
   – refresh the hardware or root the device;
   – open the product to fix the device;
   – modify, delete, customize or exchange product components;
   – use the device in an inappropriate manner;
   – continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.

Notes:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. If the product is damaged or misused by the customer (including accidental damage, collision damage, any accident or flooding damage), the product warranty will become invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts.
3. Proof is needed for any non-human quality problems.
4. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Electric Scooters/Bikes Quality Warranty Policy.
5. The warranty is invalid if the customer operates the product under the following circumstances: modify, delete, customize or exchange product components; use the device in an inappropriate manner.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances: refresh the hardware or root the device; open the product to fix the device; modify, delete, customize or exchange product components; use the device in an inappropriate manner; continue to use the item once a fault occurs and causes more damage.

For the following categories of products, Oqtaris will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time you receive the goods. Please note that any overdue requests will not be accepted.

Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend partial products / a new replacement.
3. Repair or exchange.

Note: The warranty periods of BlitzWolf&BlitzHome Product with battery and without battery are 12 months and 18 months respectively. The warranty solutions are shown in the following table.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.
2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.
3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).
5. Proof is needed for any non-human quality problems.
6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.
7. The warranty is invalid if the customer operates the product under the following circumstances:
   – refresh the hardware or root the device;
   – open the product to fix the device;
   – modify, delete, customize or exchange product components;
   – use the device in an inappropriate manner;
   – continue to use the item once a fault occurs and causes more damage.