Privacy Policy – Oqtaris Group

We at Oqtaris Group take the protection of your personal data very seriously. We process your data in strict compliance with the applicable data protection regulations of the European Union (GDPR) and Switzerland (revDSG 2023). This document informs you transparently about the type, scope and purpose of personal data processing in our online shop.

1. Responsible Entity

Oqtaris Group
Warehouse & Logistics Locations: Switzerland, Portugal, Germany, USA and China
Email: [email protected]
No fixed public office address is provided as operations are distributed across multiple warehouses.

2. Categories of Data Processed

• Identification data (name, email, phone, address details for shipping)
• Contract & order data (purchased products, invoices, delivery info)
• Payment data (depending on provider, e.g. credit card, PayPal, bank)
• Technical data (IP address, browser type, device data, access logs)
• Communication data (emails, customer support requests)

3. Legal Basis for Processing

• Art. 6 GDPR / Art. 31 revDSG – Contract performance and pre-contract measures
• Legal obligations (tax, accounting, commercial law)
• Legitimate interest (security, fraud prevention, analytics, marketing)
• Consent (newsletter subscription, tracking via cookies/analytics)

4. Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google. Data may be transferred to Google Ireland Ltd. (EU) and Google LLC (USA). IP anonymization is enabled. Data processing occurs only after your explicit consent via our cookie banner.

Legal basis: Art. 6(1)(a) GDPR and Art. 6 revDSG (consent). You can withdraw consent anytime via the cookie banner settings.

5. Cookies & Tracking Technologies

We use cookies for functionality, preferences, statistics, and marketing. Types of cookies:

• Essential cookies – required for shop operation
• Analytics cookies – e.g. Google Analytics (only with consent)
• Marketing cookies – personalization, advertising networks

You can manage cookies in your browser or reject non-essential cookies via the cookie banner.

6. Newsletter & Marketing

If you subscribe to our newsletter, we process your email address exclusively with your consent. You may unsubscribe at any time via the unsubscribe link. Legal basis: Art. 6(1)(a) GDPR / Art. 6 revDSG (consent).

7. Payment Providers

To process payments, we transmit data to selected payment providers (e.g. PayPal, Stripe, credit card companies, banks). Data transferred: identification and transaction details required for payment processing. These providers act as independent controllers under GDPR/revDSG.

8. Shipping Partners

For order delivery we share address and contact data with logistics partners (e.g. DHL, DPD, Swiss Post, GLS, UPS, FedEx, TNT,Chronopost .). This is limited to the data necessary for fulfilling the delivery.

9. Data Transfer to Third Countries

If personal data is transferred outside Switzerland or the EU/EEA, we ensure compliance with GDPR and revDSG through adequacy decisions or Standard Contractual Clauses (SCCs).

10. Storage & Deletion of Data

We store your data only for as long as necessary to fulfill the purpose or as required by law. Legal retention periods (tax/accounting) may extend up to 10 years. After expiry, data is deleted or anonymized.

11. Security of Processing

We implement technical and organizational measures (SSL/TLS encryption, firewalls, access controls, backups) to protect your data against unauthorized access, loss or misuse.

12. Your Rights

As a data subject, you have the following rights:

• Access to your stored data
• Rectification of inaccurate data
• Deletion ("right to be forgotten")
• Restriction of processing
• Data portability (digital copy of your data)
• Withdrawal of consent at any time
• Right to object to certain processing activities (e.g. marketing)

13. Supervisory Authorities

If you believe we process your data unlawfully, you may lodge a complaint with:
– In Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
– In EU: Your local national Data Protection Authority

14. Changes to This Privacy Policy

We reserve the right to adapt this Privacy Policy in line with legal requirements or service changes. The current version is always published in our shop.

Last updated: October 2025